Comparison
REIGN-FREE Traditional Options
REIGN-FREE Other Hosted PBX Providers
Until just a few years ago, business customers had only one choice in selecting their phone systems. They had to buy a piece of hardware (either a PBX or a Key System) and install it at their company’s office. All responsibilities for maintaining that phone system and repairing or replacing it as it ages was the sole responsibility of the business owner.
Today, however, businesses have the option of outsourcing their phone system to a Hosted PBX service provider. Just like outsourcing the hosting of your company’s website is easier, more reliable and less costly than hosting your website on a server at your company’s office, outsourcing your phone system has the same benefits. These differences and benefits are explained in the chart below.
| Phone System Choices |
Up-Front Costs |
Maintenance Costs |
Features |
Multi-Site Support |
Growth Capacity |
Reliability |
Disaster Protection |
Moves, Add’s and Changes |
| Hosted PBX |
Low
There is no phone system to purchase and most users can install the systems themselves. |
Zero
Hosted provider manages and maintains all equipment. |
High
Features available with most Hosted PBX services greatly out match on-site hardware solutions. |
Yes
Enables multiple locations and remote employees to all share the same phone system. |
Unlimited
"Pay as you Grow" approach lets a business add users only as they need to with no limit to the number of users or locations. |
High
Reignmaker’s Hosted PBX service has an up-time availability matching that of the local telephone companies. |
High
Even if power, internet and phones lines all go down at your company’s physical location, your calls will still be answered with your auto attendant and routed to voicemail or your easily updated forwarding number. Access to all features via any Internet connection. |
Free
Changing features or employee’s numbers/ extensions can either be done via your web portal or by calling the service provider at no charge. |
| On-Site PBX |
Medium to High
Must purchase handsets, PBX, voicemail, and pay for professional installation. |
Low to Medium
Many PBX’s require annual maintenance contracts. User is responsible for all repair costs. |
Low to Medium
Depends on how much a business is willing to spend up-front on their PBX. Some features simply not available. |
No
Each location requires its own on-site PBX. |
Limited
On-site phone systems are sold with limited capacity. Once capacity is reached, adding more users involves expensive hardware upgrades. |
Medium to High
Equipment failures or power interruptions can completely take down service. |
Low
Loss of power, internet or phone lines means caller hear a busy signal. |
Costly
Most changes require a service visit from your PBX vendor. |
Not All Hosted PBX Service Providers Are The Same
When selecting a Hosted PBX provider, it is important to look at the overall value and quality of service offerings each provides. Reignmaker only serves business customers and has an eleven-year history in serving the phone, Internet and internal networking needs of small businesses. It is this understanding of the small business network infrastructure that we’ve used to create our service to specifically meet the needs of business customers, not residential customers like many of our competitors. To see how we’re different just look at the chart below.
| |
Call Quality Assurance Device |
Pre-Install Certification |
Proactive Monitoring |
Optional High-Speed Internet Service |
Optional Professional Installation Service |
Features |
Cost |
| Reignmaker |
Yes
Included in each bundle and prioritizes voice traffic to make sure your calls always have the bandwidth needed for clear, reliable sound quality. |
Yes
Reignmaker does a customized, remotely-administered test of both your existing bandwidth as well as your network’s readiness to accept VoIP traffic. We simulate how VoIP traffic will perform in your network environment so there are now surprises when you install your phones. |
Yes
Reignmaker’s call quality assurance device also allows us to proactively monitor and troubleshoot issues since every call being made or received is being rated on a call quality index (MOS Score). Our operations center receives automatic alerts when a call falls below our pre-defined quality thresholds. |
Yes
As a full-service provider, Reignmaker offers high-quality, VOIP ready Internet access for increased simplicity, quality and overall value to our customers. |
Yes
For more complex network infrastructures or larger businesses, Reignmaker offers professional set-up and installation services across the country. |
Robust
Business-grade services including optional call center and advanced on-screen receptionist software services. |
$44.95 per month for our advanced user with unlimited local and long distance calling and access to all of Reignmaker’s advanced web-based calling features. |
| Packet 8 |
No
Packet 8 uses an Ethernet adapter that does not provide any call quality capabilities. |
No |
No |
No |
Yes |
Comparable User’s do not receive features such as Simultaneous Ring and Remote Office. |
$49.99 for their "Unlimited Extension" which includes unlimited local and long distance calling, some international calling, but does not include many of the web-based calling features available with Reignmaker. |
| Vonage |
No
Vonage provides an analog adapter to convert existing analog phones to VoIP, thereby reducing many of the capabilities of true Hosted PBX service. |
No |
No |
No |
No |
Limited |
$49.99 for unlimited local and long distance calling and certain European countries as well as a free phone adapter. |
*Comparisons based on information contained on Packet 8’s and Vonage’s websites as of November 28, 2007. All trademarks are the property of their respective owners.